Read by Kitehand
Order entry clerk: what Kitehand can take
A typical order entry clerk job, split into duties: what Kitehand does, what it asks you about first, and what stays with your team.
The posting it read
Order entry clerk. Enter customer orders from email and PDF, confirm orders and delivery dates, check stock, arrange shipments, handle changes and cancellations, answer customer calls about orders.
Read by Kitehand
Order entry clerk
Turns customer orders into shipments, from inbox to tracking number.
Kitehand can take
0.8of a hire
120 of the 160 hours this job needs each month.
| Duty | Who | Hours / month |
|---|---|---|
Enter customer orders Reads orders from email and PDF, checks codes and prices, and keys them into the order system. EmailOrder system | Kitehand does it | 52h |
Send order confirmations Confirms each order with its delivery date from your template. Email | Kitehand does it | 16h |
Check stock and delivery dates Looks up stock and lead times before confirming a date. Inventory sheet | Kitehand does it | 20h |
Book shipments Books pickups on the carrier's site and sends tracking numbers. Carrier portal | Kitehand does it | 14h |
Changes and cancellations Applies the change, and holds anything that touches price or a shipped order for your OK. Order system | Asks you first | 18h |
Customer calls about orders Customers want a person on the phone, so this stays with your team. | Stays with your team | 28h |
Delivery problems Needs negotiation and judgment; Kitehand gathers the order history for you. | Stays with your team | 12h |
When
Every 30 minutes through the working day
Asks you before
- Changing a price
- Cancelling an order that has shipped
- A customer's first order
First week
- Day 1: connect the order inbox, order system and carrier
- Day 2: show it one order end to end
- Days 3–5: it enters last week's orders as a trial for you to check
An estimate from what you pasted. After a week of real work, Kitehand replaces it with the hours it measured.
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